OYETUNDE MOSES GBEMINIJA
Computer Engineering Professional | Customer Care Representative
Ibadan, NG.About
Proactive and versatile professional with a strong foundation in Computer Engineering, adept at leveraging robust communication, analytical problem-solving, and adaptability to drive impactful results within dynamic organizational environments. Experienced in customer support and IT operations, committed to delivering high-quality outcomes through technical proficiency and collaborative engagement.
Work
ISON Experience
|Customer Care Representative (Social Media Support)
Ibadan, Oyo State, Nigeria
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Summary
Managed customer inquiries and provided support across social media platforms to enhance user satisfaction and brand reputation.
Highlights
Responded to an average of 50+ customer inquiries daily on social media, resolving issues efficiently and improving response times.
Utilized active listening and problem-solving skills to de-escalate customer concerns, achieving high satisfaction rates.
Collaborated with internal teams to relay customer feedback, contributing to product and service improvements and enhancing service delivery.
Maintained up-to-date knowledge of company products and services to provide accurate and comprehensive support, ensuring consistent quality.
Evans Publishers Nigeria Limited
|ICT Staff (Industrial Training)
Ibadan, Oyo State, Nigeria
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Summary
Provided essential IT support and maintained system functionality during an industrial training period at a publishing company.
Highlights
Assisted in troubleshooting hardware and software issues for staff, ensuring minimal disruption to daily operations and enhancing productivity.
Supported network maintenance tasks, contributing to the stability and security of the company's IT infrastructure.
Gained practical experience in system administration and data management, enhancing technical proficiency and operational understanding.
Collaborated with senior IT personnel to implement minor system upgrades and software installations, improving system efficiency.
IBEDC Idi-Ishin Ibadan
|Trainee Staff
Ibadan, Oyo State, Nigeria
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Summary
Supported various operational functions and gained foundational industry knowledge as a trainee at a power distribution company.
Highlights
Assisted with administrative tasks and data entry, improving departmental efficiency by streamlining processes and reducing manual errors.
Observed and learned key operational procedures, contributing to a deeper understanding of the energy sector's regulatory and technical aspects.
Supported team members in daily tasks, demonstrating strong adaptability and a proactive learning attitude in a fast-paced environment.
Maintained accurate records and documentation, ensuring compliance with company standards and contributing to organized data management.
Education
The Polytechnic, Ibadan
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Higher National Diploma (HND)
Computer Engineering
The Polytechnic, Ibadan
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National Diploma (ND)
Computer Engineering
Eleyele High School, Ibadan
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Senior School Certificate Examination (WAEC)
General Studies
Anu-Olu International School, Ibadan
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Primary School Leaving Certificate
Primary Education
Languages
English
Skills
Customer Service
Social Media Support, Issue Resolution, Customer Satisfaction, Communication.
Technical Support
Hardware Troubleshooting, Software Troubleshooting, System Maintenance, IT Operations.
Problem Solving
Analytical Thinking, Issue Identification, Solution Implementation.
Communication
Verbal Communication, Written Communication, Active Listening, Interpersonal Skills.
Computer Engineering Principles
Hardware, Software, System Design, Networking Basics.
Data Management
Data Entry, Record Keeping, Documentation.
Adaptability
Flexibility, Learning Agility, Cross-functional Collaboration.
References
Mr. J.O. Famiyesin
Confidential Secretary, NIHORT, Idi-Ishin, Jericho, Ibadan | Tel: 07062222331
Mrs. E.V. Oyetunde
Teacher, HGMS, Emmanuel Estate, Alaja, Ibadan | Tel: 07030467820