OYETUNDE MOSES GBEMINIJA

Computer Engineering Professional | Customer Care Representative

Ibadan, NG.

About

Proactive and versatile professional with a strong foundation in Computer Engineering, adept at leveraging robust communication, analytical problem-solving, and adaptability to drive impactful results within dynamic organizational environments. Experienced in customer support and IT operations, committed to delivering high-quality outcomes through technical proficiency and collaborative engagement.

Work

ISON Experience

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Customer Care Representative (Social Media Support)

Ibadan, Oyo State, Nigeria

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Summary

Managed customer inquiries and provided support across social media platforms to enhance user satisfaction and brand reputation.

Highlights

Responded to an average of 50+ customer inquiries daily on social media, resolving issues efficiently and improving response times.

Utilized active listening and problem-solving skills to de-escalate customer concerns, achieving high satisfaction rates.

Collaborated with internal teams to relay customer feedback, contributing to product and service improvements and enhancing service delivery.

Maintained up-to-date knowledge of company products and services to provide accurate and comprehensive support, ensuring consistent quality.

Evans Publishers Nigeria Limited

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ICT Staff (Industrial Training)

Ibadan, Oyo State, Nigeria

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Summary

Provided essential IT support and maintained system functionality during an industrial training period at a publishing company.

Highlights

Assisted in troubleshooting hardware and software issues for staff, ensuring minimal disruption to daily operations and enhancing productivity.

Supported network maintenance tasks, contributing to the stability and security of the company's IT infrastructure.

Gained practical experience in system administration and data management, enhancing technical proficiency and operational understanding.

Collaborated with senior IT personnel to implement minor system upgrades and software installations, improving system efficiency.

IBEDC Idi-Ishin Ibadan

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Trainee Staff

Ibadan, Oyo State, Nigeria

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Summary

Supported various operational functions and gained foundational industry knowledge as a trainee at a power distribution company.

Highlights

Assisted with administrative tasks and data entry, improving departmental efficiency by streamlining processes and reducing manual errors.

Observed and learned key operational procedures, contributing to a deeper understanding of the energy sector's regulatory and technical aspects.

Supported team members in daily tasks, demonstrating strong adaptability and a proactive learning attitude in a fast-paced environment.

Maintained accurate records and documentation, ensuring compliance with company standards and contributing to organized data management.

Education

The Polytechnic, Ibadan

Ibadan, Oyo State, Nigeria
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Higher National Diploma (HND) Computer Engineering

The Polytechnic, Ibadan

Ibadan, Oyo State, Nigeria
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National Diploma (ND) Computer Engineering

Eleyele High School, Ibadan

Ibadan, Oyo State, Nigeria
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Senior School Certificate Examination (WAEC) General Studies

Anu-Olu International School, Ibadan

Ibadan, Oyo State, Nigeria
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Primary School Leaving Certificate Primary Education

Languages

English

Skills

Customer Service

Social Media Support, Issue Resolution, Customer Satisfaction, Communication.

Technical Support

Hardware Troubleshooting, Software Troubleshooting, System Maintenance, IT Operations.

Problem Solving

Analytical Thinking, Issue Identification, Solution Implementation.

Communication

Verbal Communication, Written Communication, Active Listening, Interpersonal Skills.

Computer Engineering Principles

Hardware, Software, System Design, Networking Basics.

Data Management

Data Entry, Record Keeping, Documentation.

Adaptability

Flexibility, Learning Agility, Cross-functional Collaboration.

References

Mr. J.O. Famiyesin

Confidential Secretary, NIHORT, Idi-Ishin, Jericho, Ibadan | Tel: 07062222331

Mrs. E.V. Oyetunde

Teacher, HGMS, Emmanuel Estate, Alaja, Ibadan | Tel: 07030467820